Our Observer
Automated quality assurance that evaluates every interaction against your custom criteria.
Complete interaction capture
Every call, text, and email - whether handled by AI or human agents - is captured in full, with calls transcribed in real-time and speaker identification. Full searchable archives with instant playback and annotation capabilities.
Agent
Thank you for calling. How can I help?
Customer
I'd like to discuss my account balance.
Agent
Of course. I see your balance is $135.00.
Customer
Can I set up a payment plan?
Agent
Absolutely. We have several options...
AI & Human calls • 100% coverage
Quality at Scale Made Simple
Three steps to evaluate every interaction and drive continuous improvement across your team.
Define criteria
Build custom scorecards with the metrics that matter: compliance checkpoints, empathy markers, resolution steps, and more.
Evaluation Criteria
Score automatically
Every interaction - call, text, or email - is captured and evaluated in real-time. AI scores each against your criteria with pinpoint accuracy.
Overall Score
Coach & improve
Surface coaching opportunities, track agent progress, and drive continuous improvement with actionable insights.
Agent Rankings
Coaching Needed
Lisa R. - Empathy score below threshold
+18%
This quarter
“Financial institutions don't need AI demos - they need systems that work under real policy and oversight. Krew is built for that reality in servicing and collections, and it shows.”
Michael Jones - Former President and Chief Operating Officer, TCF Bank