Control Plane

Next Best Action Automated

Intelligent triggers in your control plane detect key events - disconnected calls, failed payments, complex disputes - and automatically execute the optimal next step.

Our Control Plane

Event-driven automations, detected and executed the moment an account needs them.

Intelligent trigger detection

Monitor every interaction for key events: call disconnections after identity verification, payment failures, dispute flags, consent changes. Triggers fire instantly when conditions are met.

Event Monitor
Live
Identity Verified
Call Disconnected
Trigger Detected

Control plane trigger activated

Automate Your Follow-Ups

Three steps to turn the documents you already have into a control plane that improves itself.

Upload your knowledge

Drop in your SOPs, policy documents, call scripts, and training videos. Krew reads them and builds your control plane to mirror how your team already works.

Upload knowledge0/6

SOPs, docs & training

collections_sop.pdf
dispute_policy.docx
call_script_v4.txt
agent_training.mp4
hardship_playbook.pdf
escalation_matrix.xlsx
Control plane builtfrom your own playbook

Tweak to fit

Review the generated control plane and adjust anything: triggers, actions, escalation paths, and approval gates. You stay in control of every branch.

Action Flow
IFCall disconnected
ANDIdentity verified
THENSend SMS follow-up
WAIT2 hours
ELSEAssign to agent
Logic builderBuilding...

AI recommends & optimizes

Krew watches how the control plane performs and automatically recommends refinements - better timing, better channel, better next action - then optimizes continuously.

Performance
Triggered0
Completed0
Converted0
59.6% conversion rate↑ 12%
Example Use Cases

Put to Work on Day One

Three journeys credit servicing teams automate with their control plane, end to end.

Disputes

Dispute categorization

Every inbound dispute is read, classified, and routed the moment it lands - with the regulatory clock started automatically.

  1. 1Detect dispute across call, text, or email
  2. 2Classify: fraud, billing error, identity theft, not-mine
  3. 3Attach evidence and start the FDCPA response clock
  4. 4Route to the right queue, or resolve outright

Stipulations

Stipulations handling

Krew chases the missing document end-to-end: it calls, asks, reads what comes back, and files it where it belongs.

  1. 1Call the consumer about the outstanding stipulation
  2. 2Ask for the document and confirm where to send it
  3. 3Analyze the emailed document for completeness
  4. 4Push the validated file into your LOS

Retention

Payoff quote retention

A payoff request is usually the first sign a consumer is refinancing elsewhere. Krew treats it as a retention moment, not a formality.

  1. 1Deliver the payoff quote the moment it's requested
  2. 2Read it as a refi signal and check rate-reduction eligibility
  3. 3Present a competitive in-house offer before they shop
  4. 4Actively market the offer, and escalate to a retention specialist

Policy Compliance is in Our DNA

Komply is our proprietary policy compliance stack - a frontier safety engine purpose-built for U.S. credit servicing. It's designed around requirements and best practices aligned to GLBA, TILA, TCPA, FDCPA, and RFDCPA.

TCPAFDCPAGLBA

“We saw a clear performance uplift following deployment; with 4 in 5 inbound conversations now resolved end-to-end, our team only touches the accounts that genuinely need a human.”

CEO, First-Party Agency with 2M Accounts