Our Control Plane
Detect, understand, decide, act - across every system an account touches, not just the outbound channel.
Events from every surface
Conversations are one input among many. Krew also watches documents landing in the inbox, payment failures, dispute flags, consent changes, and status updates streaming out of your LOS, LMS, and CRM. Triggers fire the moment conditions are met, whatever raised them.
Control plane trigger activated
Automate Your Operations
Three steps to turn the playbook you already have into a control plane that reads, decides, and acts - then improves itself.
Upload your knowledge
Drop in your SOPs, policy documents, call scripts, and training videos. Krew reads them and builds your control plane to mirror how your team already works.
SOPs, docs & training
Tweak to fit
Review the generated control plane and adjust anything: triggers, document checks, decision rules, system writes, escalation paths, and approval gates. You stay in control of every branch.
AI recommends & optimizes
Krew watches how the control plane performs and automatically recommends refinements - a tighter document check, a cleaner decision rule, a better next action - then optimizes continuously.
Put to Work on Day One
Three journeys credit servicing teams run end to end on their control plane - reading the document, applying the policy, and writing the result back into the system of record.
Disputes
Dispute categorization
Every inbound dispute is read, classified, and routed the moment it lands - with the regulatory clock started automatically.
- 1Detect dispute across call, text, or email
- 2Classify: fraud, billing error, identity theft, not-mine
- 3Attach evidence and start the FDCPA response clock
- 4Route to the right queue, or resolve outright
Stipulations
Stipulations handling
Krew chases the missing document end-to-end: it calls, asks, reads what comes back, and files it where it belongs.
- 1Call the consumer about the outstanding stipulation
- 2Ask for the document and confirm where to send it
- 3Analyze the emailed document for completeness
- 4Push the validated file into your LOS
Retention
Payoff quote retention
A payoff request is usually the first sign a consumer is refinancing elsewhere. Krew treats it as a retention moment, not a formality.
- 1Deliver the payoff quote the moment it's requested
- 2Read it as a refi signal and check rate-reduction eligibility
- 3Present a competitive in-house offer before they shop
- 4Actively market the offer, and escalate to a retention specialist
“We saw a clear performance uplift following deployment; with 4 in 5 inbound conversations now resolved end-to-end, our team only touches the accounts that genuinely need a human.”
CEO, First-Party Agency with 2M Accounts