Privacy Policy for Krew

Introduction

At Krew, we value your privacy and are committed to protecting your personal and financial information while providing our digital Accounts Receivables Management solutions to first- and third-party collectors. Our technology is licensed to and integrated by authorized partners who handle direct interactions with debtors.

Important Notice: If you are an end-user (debtor) interacting with our digital solutions through one of our partners, your data is governed by the privacy policy of that partner. Please review their policy to understand how your information is managed.

Definitions

• Personal Data: Any information relating to an identified or identifiable natural person.
• Services: Our digital solutions for Accounts Receivables Management, including automated communications, integrated platform tools, and demo presentations.
• Processing: Any operation performed on personal data, such as collection, storage, use, alteration, or disclosure.
• Controller/Processor: Krew acts as either a controller or processor of personal data depending on the context.
• Data Subject: Any individual whose personal data is collected or processed by us.

Scope & Applicability

This Privacy Policy applies to all personal data collected from users via direct interactions (e.g., registration, account updates, and demo sign-ups), as well as data automatically collected through your use of our website and digital channels. It covers communications generated through phone calls, text messages, emails, and demo sessions. Note that our services are provided exclusively to third-party collectors who manage their accounts receivables portfolios.

Note: For end-users (debtors) interacting with our digital solutions through our partners, your data is also subject to the respective partner’s privacy policy.

Information We Collect

Directly Provided Information

• Registration details including full name, address, email, and phone number
• Financial information such as outstanding balances, payment histories, and account statements provided by our partners
• Billing, subscription, and identity verification data
• Information provided during demo registrations, including preferences and inquiries

Automatically Collected Data

• Usage logs and interaction data from our website, platform, and demo sessions
• Device information, including IP address, device type, operating system, and browser settings
• System performance metrics and error logs for service improvement
• Session cookies and temporary storage data

Data from Third Parties

• Information from linked financial systems or third-party verification services
• Interaction logs from connected services enhancing our digital solutions

How We Use Your Information

Service Delivery

• Authenticate users and verify account information provided by our partners
• Support third-party collectors by powering the administration of accounts receivable, including payment processing and portfolio management
• Schedule and conduct demo sessions to showcase our digital capabilities

Communication & Notifications

• Send automated and personalized communications via phone calls, text messages, and emails regarding account updates, payment reminders, and legal notices on behalf of our partners
• Manage consent and opt-in preferences for ongoing communications

Business & Legal Purposes

• Comply with legal, regulatory, and contractual requirements
• Support dispute resolution, investigations, and legal proceedings as needed
• Conduct analytics to enhance service performance, security, and user experience
• Provide customer support and address inquiries arising from demo sessions or other communications

Legal Basis for Processing

Our processing of personal data is based on the necessity to fulfill our contractual obligations with our partners, comply with legal requirements, and pursue our legitimate business interests. Where necessary, we obtain explicit consent for specific processing activities.

Data Sharing & Disclosure

• Authorized service providers and technology partners
• Financial institutions and credit bureaus involved in account verification
• Regulatory and legal authorities as required by law
• Collaborating agencies and industry partners for operational support
• Third-party vendors essential to our service delivery

Data Security

We implement robust technical and organizational measures to safeguard your personal data, including encryption during transmission and storage, strict access controls, regular audits, and prompt incident response procedures.

Data Retention

Your data remains active and accessible during your engagement with our services. Following account closure or portfolio resolution, we retain your data for a 30-day grace period before proceeding with permanent deletion, unless otherwise required by law or regulatory obligations.

Your Rights and Choices

• Access and review your personal and financial data
• Request corrections or updates to your information
• Data portability and export options
• Control over automated communications and notifications
• Account termination and data deletion requests

Cookies and Tracking Technologies

We use cookies and similar technologies to manage sessions, personalize your experience, and analyze service usage. Most browsers allow you to disable or limit cookies, though this may affect some functionalities of our website.

International Data Transfers

If your data is transferred or processed outside your country of residence, we ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable laws.

Consent to Communication

Your Privacy and Messaging Preferences: Clients opt into services provided by Krew either verbally or through our website. They may choose phone, email and/or SMS as forms of communication. If SMS is the preferred method of communication, they understand that by providing their mobile number, standard and data message rates apply. Messaging frequency may vary. They may text HELP for support or STOP to opt out. Their mobile opt in data will not be shared with 3rd parties for marketing purposes.

Policy Updates

We continuously review and enhance our privacy practices to meet evolving regulatory and industry standards. Significant changes will be communicated directly to our users. In the event of corporate transactions, we will provide appropriate notifications regarding data handling practices.

Additional Legal Information

Contact Us

For any privacy inquiries or concerns, please reach out to us at:

Email: legal@withkrew.com