About Us

Empathetic AI for Credit Servicing

Krew empowers credit servicing teams with the industry's most advanced AI workers - engaging consumers with respect and understanding on their paths to financial wellness.

OUR MISSION

Krew empowers credit servicing teams with the industry's most advanced AI workers.

Our goal is to resolve more than $1 trillion in outstanding consumer delinquencies worldwide with an empathetic, human-centric approach to financial wellness.

Meet the Team

Mike Goh Photo

Michael Goh

Cofounder

Formerly led speech benchmarking at Artificial Analysis. Previously a FinTech VC and Bain consultant. MS Computer Science, University of Chicago; BA Economics, University of Oxford.

Rafael Khaykin

Rafael Khaykin

Cofounder

Formerly a dexterity algorithms engineer at Figure Robotics, working on humanoid robotics. Computer Science, University of British Columbia.

Alice Zhang

Alice Zhang

Head of Product Compliance

Formerly advised the United Nations on AI Ethics and Safety for defense industries. Previously In-House Counsel at a FinTech VC. BA (LLB) Jurisprudence, University of Oxford.

Tim Mertikas

Tim Mertikas

SVP of Servicing Solutions

Formerly Head of Collections at Axos Bank. 20+ years of experience leading collections across all consumer tradelines.

Sebastian W

Sebastian Waizenegger

Forward Deployed Strategist

Formerly on the servicing team at American Express. Previously a management consultant at EY. BA, Cornell University.

Surbhi A

Surbhi Agrawal

Member of Technical Staff

Formerly a Research Engineer at Honda AI. MS Engineering, Columbia University; BS Engineering, IIT.

Eugene Ng

Eugene Ng

Member of Technical Staff

Formerly a backend engineer at Didi (Uber China) and DBS Bank. BS Engineering, University College London.

Andrew Johnson

Andrew Johnson

Account Executive

Formerly a Senior Account Executive at Payroc, Game Presenter at the LA Clippers, and Public Finance at Stifel.

Our Expert Panel of Advisors

Michael Jones

Former President and Chief Operating Officer, TCF Bank

Rita Carroll

Former Chief Business Risk Officer, Cross River Bank

Stuart Cook

Former Chief Product Officer, Valley Bank

Rick Wiseley

Former Managing Director, Markel

Sender Shamiss

Chief Executive Officer, ReturnPro

Policy Compliance is in Our DNA

Komply is our proprietary policy compliance stack - a frontier safety engine purpose-built for U.S. credit servicing. It's designed around requirements and best practices aligned to GLBA, TILA, TCPA, FDCPA, and RFDCPA.

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Join our mission

We're building the future of credit servicing with empathy at our core. Join a team of world-class engineers, researchers, and operators who are passionate about helping consumers achieve financial wellness.

Frequently asked questions

Krew provides AI-powered workers that handle credit servicing communications across phone, text, and email channels. Our agents engage consumers with empathy and understanding, helping them navigate their path to financial wellness.

Explore our products